Your Terms & Conditions Questions Answered
Your account remains active and your balance is preserved. However, if no deposit or withdrawal occurs for 12 consecutive months, we may impose a small monthly account-maintenance fee as outlined in the inactivity clause of our terms.
Yes. Go to Account Settings, select Security, and update your contact details. We'll send a verification code to your current email to confirm the change. You must verify before the new details take effect.
Minimum withdrawal is Rp 50,000 via OVO, DANA, GoPay or QRIS. Withdrawals usually clear within 2–5 minutes during business hours. Some banks may add processing time; check your bank's app for the exact transfer status.
You must withdraw your remaining balance before closure. Once your account is closed, we cannot reopen it or recover funds left behind. Download your full transaction history before you close, as we retain records for 7 years for compliance.
You own your personal data; we are the data controller. Request a copy anytime from Account Settings → Privacy & Data. We provide your history, balance records and transaction logs within 7 business days in downloadable format.
Suspension blocks new deposits and withdrawals while preserving your balance. It occurs if we detect unusual activity, failed identity verification, or a dispute investigation. We notify you by email and explain next steps for reinstatement.
Deposit references depend on local law and your payment method. DANA, OVO, GoPay and QRIS may have daily caps set by the provider. Per-bet limits vary by game; these are displayed in the lobby before you play.
