Frequently Asked About Legal & Account Rights
Contact support through live chat or email with your account number and request permanent closure. We deactivate your account immediately and remove personal data within 30 days, keeping transaction records for seven years as required by law. Any remaining balance is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 48 hours.
On your first withdrawal, we match your account details against your linked payment method (DANA, OVO, GoPay or QRIS). You'll see a verification prompt in your account dashboard. Upload a photo of your ID if requested. This process takes 1-4 hours. Once verified, future withdrawals skip this step.
Yes. Visit Account Settings in your dashboard and select Edit Profile. You can update your email, phone number and address anytime. Legal name changes require support verification. Email support with your new ID and we'll update your account within 48 hours.
Your full transaction history is in the Account Dashboard under Transactions & History. Filter by date range, payment method, deposit or withdrawal. Export your records as PDF. Live chat support can also send you a detailed account statement covering any date range.
Use the Forgot Password link on the login page. We send a reset link to your registered email within 2 minutes. Click the link and create a new password. If you can't access your email, contact live chat with proof of identity and we'll verify your account ownership before resetting access.
No. We store a tokenized reference to your payment method, not the full details. DANA, OVO, GoPay and QRIS handle encryption and storage of your actual account information. We never see your full payment credentials. This is why deposits clear instantly and withdrawals are verified directly with your payment partner.
Contact support via live chat or email immediately with your transaction ID and reason for dispute. We review all disputed deposits and withdrawals within 72 hours. If the dispute is valid, we credit your account or reverse the withdrawal. Keep screenshots of the disputed transaction to speed up review.
